FAQ

GUNNER Yard Sale is a resale marketplace and community where you can buy and sell pre-loved GUNNER products. It is powered by a service provider called Archive.

You are purchasing a pre-loved GUNNER product either directly from GUNNER or from another customer who has decided to sell it. You can see their name in the listing. They are responsible for packing and shipping the item to you. The Yard Sale team, powered by Archive, is here to answer any questions you have throughout this experience.

Unfortunately, no. GUNNER Yard Sale is not currently available to buyers anywhere outside of the continental US. Unfortunately, we cannot ship Alaska, Hawaii, or AA, AE or AP addresses.

Sellers can choose to allow their items to be picked up in person, or shipped. You'll see the fulfillment options the seller is offering on the product page.
Once you enter your zip code, you'll be able to see items available for in-person pick up, up to 200 miles away.

Shipping costs will be calculated at checkout, based on the weight of the item you are buying and your address. All shipping costs are the responsibility of the buyer. Please note due to the size and weight of some of our products, shipping costs can be up to $150.

Once you have received your order, please look it over carefully and ensure it is as described. If everything is ok, accept the order. If you have any concerns, please contact our GUNNER Yard Sale customer support team within 3 days of delivery.

In order to re-assemble your kennel, you should have received the following hardware in your package:

1. 6 cap screws and washers, used to secure the kennel door
2. 6 long hex bolts to secure the top and bottom pieces of the kennel together.

See our re-assembly instructions for the Intermediate kennel here, and the Large kennel here.

When you are in person picking up your order, please inspect it carefully and ensure it is as described. If everything is ok, complete pickup. If you have any concerns, please contact the GUNNER Yard Sale customer support team within 3 days of pickup.

If your item does not ship within 6 full business days of purchase, you will have the option to cancel and receive a full refund. For example, if an item sells on a Thursday, the first full business day is the next day, Friday. Saturday and Sunday do not count then Monday-Friday are counted as the next 5 business days, after which you will have the opportunity to cancel. If your item never arrives, we will issue you a full refund.

If your item is damaged or is in a different condition to how it was described in the listing, you have 3 days after receiving your item to request a refund. You can do this by contacting our GUNNER Yard Sale customer support team. We will ask you to explain the issue and send us a few photos. If we verify that the item has been misrepresented or sustained damage in transit, we will email you a shipping label to return it. You have 6 full business days to ship the item, after which you will receive a full refund.

If the seller is unavailable you will have the option to cancel and receive a full refund.

All sales are final and returns are not accepted. However, you can always re-list the item for sale. In the event that a seller has misrepresented the item you purchased, you will have 3 days after receiving the item to notify us of the issue and request a refund.

GUNNER does not guarantee:
- The existence, quality or authenticity of the items advertised, except for items sold directly from GUNNER
- The truth or accuracy of sellers’ content or listings on the service
- The ability of sellers to sell items through the service and ship items within required shipping windows However, your purchases are protected when you shop with GUNNER Yard Sale. We will refund you if your item never ships or has been misrepresented by the seller.

State and local sales tax, when applicable, will be charged on items. Sales tax is calculated based on the type of item and the zip code of the buyer and seller.

GUNNER Yard Sale allows you to sell nearly all of historic and current items sold on gunner.com. If you can't find your item in our catalog, you can submit your item and we'll review your listing.

1. Find your item through our search page
2. Check the condition
3. Add photos of the item
4. Set your price
5. Preview and list

No. The GUNNER Yard Sale service is not currently available to sellers anywhere outside of the continental US, including Hawaii and Alaska. Unfortunately, we cannot support sellers with AA, AE or AP addresses.

There are a few ways to find your item on the search page when you begin listing:
1. By product name. Log in to your GUNNER account and view your order history to see the product names of your previously bought items. You can also find this in your email confirmation or on your physical receipt.
2. By description. You can search by style, category, or color to find your item.

If you still can’t find the item you’d like to sell, submit a listing request and we'll review your item for approval on the marketplace. Or you can contact our customer service team and we’ll give you a hand.

If you listed an item via the "Can't Find My Item" form, there is a listing review process that can take up to 3 business days. Once our review is completed, you will get a notification for approval or denial.

We will give you a price recommendation based on data about the item, including the type of item, it's condition and its original price. You’re welcome to adjust this price.

We only accept items that are in good condition. For example, we do not accept items that have missing parts or are broken in any way.

Sellers have the option to list their items as available for shipping or for in-person pick up. If you allow shipping of your item, once it sells you'll be provided with a pre-paid FedEx label. If you allow in-person pick up, buyers will be able to coordinate the pick up via our platform chat app.

Make sure your item is clean and wiped down before shipping it to the buyer or handing it off for pick up.

If you're shipping your item, including a thank you note to your buyer is a great touch in your package.
If your item is being picked up, please use the chat to coordinate pick up directly with the buyer.

For your safety and privacy, buyers will only be able to see an approximate radius of your chosen pick-up location.

The Small and Medium G1 Kennel do not need to be disassembled to be shipped. In order to ship the Intermediate or Large G1 Kennel to a buyer, it is necessary to disassemble the kennel in order to nest it and fit it in a box appropriate to ship. Follow these disassembly instructions:

1. Remove the cap screws and washers holding the door onto the kennel using a 3/16"" hex key.
2. Use a 7/16"" wrench to loosen and remove the hex bolts that secure the top and bottom of the kennel together.
3. Secure all hardware in a bag for the buyer.
3. Follow the packaging instructions below to correctly nest inside the shipping box, and prevent damage in transit.

Once your item has sold, you will receive a pre-paid, pre-addressed shipping label via email. Pack your item(s) securely and attach this label to your package. Drop it off at the nearest FedEx location.

Choose packaging that fits the size and shape of your item.

We recommend the following sizes of cardboard boxes if shipping the G1 Kennel:
G1™ Small: 20" × 20" × 25"
G1™ Medium: 30" × 22" × 24"
G1™ Intermediate: 36" × 28" × 19"
G1™ Large: 44" × 36" × 24"

If shipping the intermediate or large kennels, due to the product weight we recommend sourcing a large sturdy cardboard box from Uhaul or a moving company. In addition to the cardboard box, we recommend using filler such as additional cardboard pieces and foam to protect the corners of kennel lid while nested inside the box, as well the kennel door. It is your responsibility to ensuring your item is securely packaged in order to not sustain damage in transit.

Watch this video for guidance on how best to pack the intermediate and large kennel.

Once your item sells, we will email you immediately with a shipping label. We recommend that you ship the item within 3 days of receiving this label. If you have not shipped your item within 6 full business days of receiving the label, the buyer will have the option to cancel their purchase.

If a buyer reports an issue with their order, we will ask them to upload details and photos for their return request. Our team will carefully review the case and offer a resolution. If you have misrepresented the item, for example, by failing to communicate damage, you will not be paid and the item will be returned to you.

We recommend that you ask the buyer to click “Complete Pickup” as they are picking up the product in person. If a buyer reports an issue with their order, we will ask them to upload details and photos for their return request. Our team will carefully review the case and offer a resolution. If you have misrepresented the item, for example, by failing to communicate damage, you will not be paid and the item will be returned to you.

You will only be paid for your item after it sells. When FedEx tells us the item has been delivered, the buyer has 3 days to accept the item. Once this happens, we will release your earnings and you can redeem these in cash or a GUNNER gift card.

If you choose a GUNNER gift card, you will receive 100% of the sale price of the item. If you choose cash, you will receive 70% of the sale price of the item. We partner with Stripe to securely issue ACH payment directly to your bank account. To receive your cash payment, you will need to create a Stripe account using your social security number and date of birth. This information is required as part of Stripe’s mandatory identity verification requirement.

If you choose a GUNNER gift card, it can only be used for purchases directly on gunner.com. This gift card cannot currently be used on the GUNNER Yard sale site.

At the point your item sells, we will email you a pre-addressed FedEx shipping label to put on your package. Assuming you use this shipping label and the package is scanned into the FedEx tracking system, you will be insured up to a value of $100 if the item gets lost in transit by FedEx. When you scan the package at FedEx, we will send both you and the buyer an email with the tracking information.

Archive is the service provider that handles the development and operation of this marketplace. For more info, please see their website.

If you sell more than $20,000 in 2026, you’ll receive a 1099-K form via our partner Stripe. View our 1099 FAQ page and read this Stripe support article to learn more.

Need help? Reach out to the GUNNER Yard Sale customer service team via the contact form, and we'll get back to you within 1-2 days.